It is your responsibility to read these terms and conditions for your records. We reserve the right to change these Terms & Conditions at any time.

Goods:
All Goods are subject to availability. We will inform you by phone/email/phone message as soon as possible if the product you have ordered is not available, and we will not process your order.

Homexpert accepts no responsibility for changes in specification or any other changes made by a manufacturer.

Prices:
All goods are priced in Euro, including VAT and delivery, when agreed upon/ticked at the time of purchase.

We endeavour to ensure all our prices are correct. In the event of any error, we will inform you of the correct price prior to processing your order. We will be happy to cancel the order process if you no longer wish to proceed.

Prices for our products may change occasionally, but changes will not affect any order we have confirmed with an email confirmation.

Age of Consent:
When placing an order, you declare that you are 18 or older and that the person accepting the delivery also fits this criteria.

Placing Your Order:
Please check your order and amend any errors before submitting your order to us.

After processing your payment, we will give you an order acknowledgement receipt/invoice detailing the products you ordered.

Delivery:
All Goods must be paid for in full before dispatch.

Personal cheques can be accepted only in the store or showroom, but they must have been cleared in our bank prior to dispatch.

All goods must be signed upon receipt of delivery. The driver will wait while you check that your stove has been delivered in perfect condition.

No complaints about damaged Goods will be handled if we hold a signature as proof of perfect delivery.

We are not responsible for faults with your Goods due to negligent fitting. We recommend that a qualified HETAS and OFTEC installer does this for you and follows all the correct installation guidelines so that you can enjoy your Goods to the maximum.

Manufacturers’ faults are not our responsibility, but we will try our very best to address a problem you may have with faulty goods. All of our Goods come with a manufacturer’s warranty. Couriers do not deliver Goods to second-floor premises or any property that will cause undue hardship to the delivery driver. You must inform us if you think that your delivery will prove difficult.

Returns or Cancellation of your Product:
If Goods have already been delivered to you, you have a period of 7 working days in which you may cancel and return your product.

Returns and Exchange Policy:

Homexpert will return or exchange standard stock items that are in new condition. There is a 30 consecutive day cooling off period whereby standard stock products may be returned. After seven consecutive days, we will impose a 15% handling and re-stocking charge on items returned or exchanged. All items must be accompanied by the online returns form, evidence of original purchase from Homexpert and in the original undamaged packaging.  Items ordered directly from the manufacturer as per request are non-refundable or exchanged except due to manufacturing faults, whereby the manufacturer will repair or replace items like for like.

Goods that are non-stock items and goods that have been specially ordered will not normally be accepted by way of return for credit.

Standard Stock Products:

Homexpert shall not be obliged to accept standard stock goods returned for credit but may, at its absolute discretion, do so.

In the case of delivered orders, the cooling-off period begins at the point of delivery. For orders collected at Homexpert, the cooling-off period begins at the collection point.

All goods returned for credit must be accompanied by evidence of original purchase from Homexpert and in the original undamaged packaging.

Any goods returned for credit shall not be regarded as having been accepted by Homexpert until Homexpert has issued a formal credit note through the channels laid down for such transactions.

The uplifting by HOMEXPERT’s own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by HOMEXPER|T of credit liability.

In the case of goods returned to HOMEXPERT by the customer’s courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all returned goods. Returns will not be accepted without prior acknowledgement from Homexpert.ie Returns must be accompanied by all relevant customer contact details and the Homexpert Returns Form. If the goods are damaged upon arrival at the Homexpert warehouse or showroom, Homexpert will contact the customer directly to enable them to claim against their courier.

Homexpert strongly advises all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt. Homexpert will not refund or exchange the goods and the customer may still be subject to a handling fee.

NOTE: Original purchase delivery Fee is NOT refundable.

Specially Made Products:

Products that have been specially made may not be returned under any circumstances.

Non-Standard Products:

Items not stocked by Homexpert but standard to our suppliers will be accepted for return only if they have been authorised for onward return to the supplier and must be accompanied by evidence of original purchase from Homexpert in the original undamaged packaging.

Any goods which are returned for credit shall not be regarded as having been accepted by Homexpert until Homexpert has issued a formal credit note through the channels laid down for such transactions.

Any credit given in such circumstances will be net of both our and the supplier’s restocking charges and delivery cost to the country of origin if goods were sent to the customer from outside ROI.

Return address:
Unit 12 Nordic Enterprise Park
Midleton, Co. Cork Ireland
Postcode P25 F258

How To Pay:
You can only pay for your goods with cash or a credit/debit card at the till or on our website via credit/debit card or bank transfer.

Goods must be paid in full before confirmation of the order takes place.

Warranty for Goods:
All goods have a manufacturer’s warranty. Manufacturing faults are not our responsibility; however, we will assist you where we can.

It is recommended that all Goods be fitted/installed by a HETAS and OFTEC installer. Should the occasion arise, proof of this will be needed.